DevTrust Training Blog

Udemy – Our chosen Training Portal

DevTrust Training is dedicated to providing exceptional management education. We offer a diverse range of seminars, workshops, and short courses, all available through Udemy. Using Udemy allows us to reach a global audience, offering flexible learning that fits your schedule.

Our seminars immerse you in engaging discussions with leading experts, inspiring innovative thinking and actionable takeaways. Our hands-on workshops focus on honing specific managerial skills through interactive exercises and real-world simulations. For quick and targeted learning, our short courses help you swiftly gain proficiency in key management disciplines.

DevTrust Training stays ahead of industry trends, ensuring our programs are not only relevant but groundbreaking. We are committed to nurturing lifelong learners by offering post-training resources, networking opportunities, and a wealth of online materials.

Join us on Udemy and take the next step in your professional journey with DevTrust Training.

Which soft skills are most important for employers in south africa

In South Africa, like in many other places, certain soft skills are highly valued by employers:

  1. Communication: The ability to articulate ideas clearly and concisely, whether in person, in writing, or through digital communication, is highly sought after.
  2. Creative Problem-solving: Being able to analyze situations, think critically, and come up with effective solutions is a crucial skill across industries.
  3. Teamwork and Teambuilding: Working well with others, contributing effectively in a team setting, and being able to collaborate to achieve common goals are vital.
  4. Leadership: Even if not in a managerial role, displaying leadership qualities like taking initiative, motivating others, and guiding projects can set you apart.
  5. Time Management: Demonstrating the ability to prioritize tasks, meet deadlines, and manage workload efficiently is highly valued.
  6. Workplace Diversity: South Africa’s diverse population and workforce make it essential to be culturally aware and respectful, fostering inclusivity in the workplace.
  7. Emotional Intelligence: Understanding and managing one’s emotions and being empathetic towards others is increasingly recognized as a valuable skill.
  8. Minute Taking: to ensure accurate documentation of important discussions, decisions, and action items during meetings, which aids in fostering accountability and clarity among team members.
  9. Administrative Support: improving efficiency and effectiveness in administrative roles often leads to better outcomes, smoother operations, and increased value within any organization.
  10. Management Support: training for Secretaries & PA’s will empower you with indispensable skills essential to excel in today’s dynamic professional landscape.
  11. Project Management: invaluable to master essential project management skills, empowering you to lead successful projects and drive organizational success.
  12. Starting & Running Your Own Business: The pursuit of starting and running your own business offers the opportunity for personal fulfillment, financial independence, creative expression, and the chance to make a meaningful impact in the world.

These skills are often sought after by employers as they contribute to a positive work environment, enhance productivity, and foster growth within organizations.

The Importance of Soft Skills In General Management and Leadership

Soft skills play a pivotal role in the realm of general management and leadership, serving as the invisible threads that weave together effective teams and successful strategies. While technical expertise and knowledge are undoubtedly vital, soft skills act as the catalyst for harmonizing diverse talents and driving organizational growth.

At the core of effective management and leadership lie communication skills, fostering an environment where ideas flow freely, conflicts are resolved constructively, and instructions are conveyed succinctly. A leader’s ability to listen attentively, empathize, and articulate thoughts shapes the organizational culture, engendering trust and transparency.

Adaptability and flexibility are equally crucial in navigating the dynamic landscape of modern businesses. Managers and leaders must adeptly pivot strategies, embrace change, and inspire resilience within their teams. This adaptability stems from emotional intelligence, enabling leaders to understand and manage their emotions and those of their team members.

Collaboration and teamwork form the bedrock of any successful enterprise. Leaders are adept at building bridges among team members, leveraging individual strengths, and fostering a cohesive unit to enable an atmosphere of innovation and collective achievement.

Problem-solving skills are indispensable in management roles. Leaders who can approach challenges with a blend of creativity, critical thinking, and decisiveness inspire confidence and pave the way for effective decision-making.

Moreover, effective time management and organizational skills empower leaders to prioritize tasks, delegate efficiently, and maintain focus amidst competing demands. A leader’s ability to manage their time effectively sets an example for the team, fostering a culture of productivity and accountability.

In essence, while technical skills provide the foundation, it’s the soft skills that fortify the structure of effective leadership and management. The symbiotic relationship between technical know-how and soft skills propels organizations toward innovation, adaptability, and sustainable growth. Cultivating these soft skills is not just an asset but a necessity for any individual aspiring to excel in the realm of general management and leadership.

Project Management -the every day management tool

Project management serves as an indispensable tool for day-to-day business operations, providing a structured framework to plan, execute, and monitor tasks efficiently. By employing methodologies like Agile or Waterfall, it enables businesses to set clear objectives, allocate resources effectively, and meet deadlines consistently. Through meticulous planning, project managers identify potential risks and devise mitigation strategies, ensuring smoother workflows.

Effective communication lies at the heart of project management, fostering collaboration among teams and stakeholders. It streamlines processes, enhancing productivity and minimizing errors by establishing defined workflows and accountability. Regular assessments and feedback loops enable adaptability to changing requirements, fostering an environment of continuous improvement.

Project management tools offer a centralized platform for organizing tasks, timelines, and documentation, fostering transparency and accessibility across teams. Ultimately, the structured approach of project management optimizes business operations, promoting innovation, maximizing efficiency, and driving overall growth in the day-to-day functioning of an organization.

Join us for a one day Management Explosion!!

The Importance of Good Customer Service in a digital world

Maintaining high customer service standards is pivotal in nurturing a thriving business. It serves as the bedrock for customer loyalty, brand reputation, and sustained growth. Exceptional customer service transcends mere transactions; it cultivates lasting relationships.

Firstly, it fosters customer loyalty. When clients receive consistent, exceptional service, they feel valued and understood, forging an emotional connection with the brand. This bond transcends competitive pricing or product features, ensuring returning customers who become advocates.

Secondly, it safeguards brand reputation. Positive experiences shared by satisfied customers act as powerful testimonials, attracting new clientele. Conversely, a single poor interaction can ripple through social media, tarnishing a brand’s image swiftly.

Thirdly, it fuels business growth. Satisfied customers are prone to spend more, broaden their product/service usage, and recommend the brand to others. This cycle perpetuates growth organically, reducing marketing costs and increasing revenue.

High customer service standards set a benchmark for excellence. They empower employees, instilling pride and motivation, and signal to customers that their satisfaction is paramount. In today’s interconnected world, where opinions travel at the speed of a click, maintaining these standards is not just beneficial—it’s imperative for a company’s success and sustainability.

Join us for this one day customer service super-charge!


Good minutes of meetings are the unsung heroes of effective communication and organizational success. They serve as the concrete record of discussions, decisions, and action items, capturing the
essence of what transpired during a meeting.
Firstly, minutes provide a reliable reference point for participants, helping them recall important points, commitments made, and responsibilities assigned. They act as a roadmap, guiding future actions and ensuring continuity across meetings.
Moreover, well-documented minutes promote accountability. They clarify who is responsible for what tasks and by when, preventing misunderstandings and facilitating smoother workflows. When
discrepancies arise or misunderstandings occur, these minutes serve as the impartial source of truth.
Beyond internal purposes, minutes are crucial for transparency and compliance. They provide a documented history of decision-making processes, invaluable for audits, legal purposes, or regulatory requirements.
Lastly, good minutes contribute to the efficiency of an organization. They reduce the need for follow-up meetings, prevent redundant discussions, and keep everyone aligned on objectives.
In essence, good minutes of meetings are not merely administrative tasks but strategic tools that enhance communication, foster accountability, ensure compliance, and ultimately drive the success
of an organisation.

Enhance your professional capabilities! Join our Minute Taking & Writing Seminar. Learn vital skills for effective meeting documentation, organization, and communication. Limited slots available. Register now for this career-boosting opportunity!”

Minute Taking Seminar